This height and length adjustable professional 3m x 3m Backdrop Stand Frame with interchangeable parts and the capacity to add-on for larger setups is an essential tool in any wedding and event planner's inventory. This light weight, easy to assemble Pipe and Drape system is perfect for Ice Silk, Sequin, Tulle and Chiffon backdrops and artificial flower presentations. Expanding from 1.8m to 3mx3m this pack includes:
2x Extendable Upright Posts (3m height)
2x Baseplates
2x Spigots
1x Extendable Cross Bar

• Package Includes:
  • 2x Base Plates (6.5kg each)
  • 2x Spigots for connecting base plates to upright poles (500g each)
  • 1x Extendable Cross Bars (adjustable 1.8-3m length)
  • 2x Extendable Upright Posts (adjustable 1.8-3m height)
• Size: Adjustable height and length from as small as 1.8m and up to 3m, and anything in between.  Perfect size for all our 3mx3m Ice Silk Satin and Tulle and Chiffon Backdrops! The cross bar (width) has a locking mechanism at 2.3m and 3m
• Easy To Use Professional Design: The unique light-weight, super strong aluminium poles and crossbar design of the LUNA Background Support System means assembly can be performed by one person. Easy-click connections mean no tools are needed for assembly.
• Safety: Ball bearing locking mechanism prevents stands from accidentally falling. Flat, heavy base plates without tripod legs help prevent passers-by from accidentally tripping, essential in a crowded room
• Weight rating: This configuration can hold up to 25kgs
• Many Shapes: Additional crossbars and uprights can be added later to the LUNA 3x3 stand so it can transformed into many other shapes or lengths. Please see example images and also our deluxe best value packages.
• Postage: Please note that due to their size, all orders that include Upright Poles or Crossbars (which includes every Backdrop Stand Sets) must be shipped with StarTrack or Couriers Please. Australia Post does not accept items this long, so if your order contains these items please select StarTrack or Couriers Please on checkout. If you accidentally select Australia Post your order will be either shipped with StarTrack or Couriers Please or we will contact you if there is a difference in postage to be paid. This is the same shipping rule for Express Post, although Australia Post offer Express Post and Regular Post as an option upon checkout, they will not accept poles of these dimensions on their trucks. We do guarantee to send this item the following business day after purchase. The fastest option is always StarTrack Premium and is at least as fast as Express Post. If you have any questions or concerns about shipping please don't hesitate in contacting us. 
• READ BEFORE PURCHASING: Due to the nature of the manufacture and transport of this product it is to be expected there may be some minor cosmetic surface defects such as chipped/thin paint, surface imperfection mirror scratches.

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

Startrack shipping time estimate Here

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

Australia Post shipping time estimate Here

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

• Package Includes:
  • 3x Base Plates (6.5kg each)
  • 3x Spigots for connecting base plates to upright poles (500g each)
  • 2x Extendable Cross Bars (each cross bar adjustable 1.8-3m length)
  • 3x Extendable Upright Posts (adjustable 1.8-3m height)
• Size: Adjustable height and length extending up to 3m high and 6m long, and anything in between.  Perfect size for all our 6mx3m Ice Silk Satin backdrops and Tulle and Chiffon Backdrops! The cross bars (width) have a locking mechanism at 2.3m and 3m.
• Easy To Use Professional Design: The unique light-weight, super strong aluminium poles and crossbar design of the LUNA Background Support System means assembly can be performed by one person. Easy-click connections mean no tools are needed for assembly.
• Safety: Ball bearing locking mechanism prevents stands from accidentally falling. Flat, heavy base plates without tripod legs help prevent passers-by from accidentally tripping, essential in a crowded room
• Many Shapes: Additional crossbars and uprights can be added later to the LUNA 6x3m stand so it can transformed into many other shapes or lengths. Please see example images and also our deluxe best value packages.
• Postage: Please note that due to their size, all orders that include Upright Poles or Crossbars (which includes every Backdrop Stand Sets) must be shipped with StarTrack or Couriers Please. Australia Post does not accept items this long, so if you order contains these items please select StarTrack or Couriers Please on checkout. If you accidentally select Australia Post your order will be either shipped with StarTrack or Couriers Please or we will contact you if there is a difference in postage to be paid. This is the same shipping rule for Express Post, although Australia Post offer Express Post and Regular Post as an option upon checkout, they will not accept poles of these dimensions on their trucks. We do guarantee to send this item the following business day after purchase. The fastest option is always StarTrack Premium and is at least as fast as Express Post. If you have any questions or concerns about shipping please don't hesitate in contacting us. 
• READ BEFORE PURCHASING: Due to the nature of the manufacture and transport of this product it is to be expected there may be some minor cosmetic surface defects such as chipped/thin paint, surface imperfection mirror scratches.

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

Startrack shipping time estimate Here

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

Australia Post shipping time estimate Here

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

This Deluxe Professional Backdrop Stand Cube Set is excellent value and packed with options! It has all the components to create and transport a quality square backdrop frame or up to 9m long x 3m high straight hanging backdrop! The Luna Backdrop Support System parts can be assembled to create different shapes and sizes depending on your needs. Extendable poles allow for a variety of venue spaces. This light weight, easy to assemble Pipe and Drape system is an exceptionally good choice for a professional quality and hassle free backdrop presentation and with the added inclusion of custom canvas bags it is now even easier to transport to any location.

• Package Includes:
  • 4x Base Plates
  • 4x Spigots
  • 4x Extendable Cross Bars (1.8-3m length each)
  • 4x Extendable Upright Posts (1.8-3m height)
  • 2x Sets of Heavy Duty Bags for transporting the set to and from venue. 
• Size: All the components to make 1.8m-3m Cube Back drop curtain frame. Poles are adjustable from 2.3m to 3m with locking system or from 1.8m to 3m without locking system.
• Colour: Silver
• Easy To Use and Assemble: Simple to setup, the unique design of the Luna Wedding and Event Supplies' Backdrop Support Stand System means assembly can be performed by one person.
• Quality Industry-Grade Material: Ultra light weight polls and pavilion top allow for easy manoeuvrability and setup. Heavy base plate means once erect, the system wont move. Super strong aluminium, with precision manufacturing means this system will last a lifetime.
  
• Uses: Great for Chuppah celebration 
• Many Shapes: Can be transformed into many shapes! Use as a cube setup, long straight backdrop, corner backdrop or 2 seperate 3x3m backdrops. 
• Safety: Ballbearing locking mechanism prevents stands from accidental falling. Tripod leg free system prevents passersby from accidentally tripping, essential in a crowded room.
• Postage: Please note that due to their size, all orders that include Upright Poles or Crossbars (which includes every Backdrop Stand Sets) must be shipped with StarTrack or Couriers Please. Australia Post does not accept items this long, so if you order contains these items please select StarTrack or Couriers Please on checkout. If you accidentally select Australia Post your order will be either shipped with StarTrack or Couriers Please or we will contact you if there is a difference in postage to be paid. This is the same shipping rule for Express Post, although Australia Post offer Express Post and Regular Post as an option upon checkout, they will not accept poles of these dimensions on their trucks. We do guarantee to send this item the following business day after purchase. The fastest option is always StarTrack Premium and is at least as fast as Express Post. If you have any questions or concerns about shipping please don't hesitate in contacting us. 
• READ BEFORE PURCHASING: Due to the nature of the manufacture and transport of this product it is to be expected there may be some minor cosmetic surface defects such as chipped/thin paint, surface imperfection mirror scratches.

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

Startrack shipping time estimate Here

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

Australia Post shipping time estimate Here

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

This height and length adjustable Deluxe 3m x 3m Backdrop Stand Frame comes with an additional crossbar and brackets to create layering effects, perfect for Ice Silk, Sequin, Tulle and Chiffon backdrops. All stand sets in the Luna Backdrop Support System has the capacity to add-on more components for larger setups. This light weight, easy to assemble Pipe and Drape system is an essential tool in any wedding and event planner's inventory. Expanding from 1.8m to 3mx3m this pack includes:
2x Extendable Upright Posts (3m height)
2x Baseplates
2x Spigots
2x Extendable Cross Bar
2x Brackets for Additional Cross Bar
1x Heavy Duty Bag Set for transport.

• Package Includes:
  • 2x Base Plates (6.5kg each)
  • 2x Spigots for connecting base plates to upright poles (500g each)
  • 2x Extendable Cross Bars (adjustable 1.8-3m length)
  • 2x Extendable Upright Posts (adjustable 1.8-3m height)
  • 2x Brackets for Additional Cross Bar
  • 1x Bag Set for all the above parts.
• Size: Adjustable height and length from as small as 1.8m and up to 3m, and anything in between.  Perfect size for all our 3mx3m Ice Silk Satin and Tulle and Chiffon Backdrops! The cross bar (width) has a locking mechanism at 2.3m and 3m
• Easy To Use Professional Design: The unique light-weight, super strong aluminium poles and crossbar design of the LUNA Background Support System means assembly can be performed by one person. Easy-click connections mean no tools are needed for assembly.
• Safety: Ball bearing locking mechanism prevents stands from accidentally falling. Flat, heavy base plates without tripod legs help prevent passers-by from accidentally tripping, essential in a crowded room
• Weight Rating: This configuration can hold up to 25kgs
• Many Shapes: Additional crossbars and uprights can be added later to the LUNA 3x3 stand so it can transformed into many other shapes or lengths. Please see example images and also our deluxe best value packages.
• Postage: Please note that due to their size, all orders that include Upright Poles or Crossbars (which includes every Backdrop Stand Sets) must be shipped with StarTrack or Couriers Please. Australia Post does not accept items this long, so if you order contains these items please select StarTrack or Couriers Please on checkout. If you accidentally select Australia Post your order will be either shipped with StarTrack or Couriers Please or we will contact you if there is a difference in postage to be paid. This is the same shipping rule for Express Post, although Australia Post offer Express Post and Regular Post as an option upon checkout, they will not accept poles of these dimensions on their trucks. We do guarantee to send this item the following business day after purchase. The fastest option is always StarTrack Premium and is at least as fast as Express Post. If you have any questions or concerns about shipping please don't hesitate in contacting us. 
• READ BEFORE PURCHASING: Due to the nature of the manufacture and transport of this product it is to be expected there may be some minor cosmetic surface defects such as chipped/thin paint, surface imperfection mirror scratches.

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

Startrack shipping time estimate Here

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

Australia Post shipping time estimate Here

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

SUCH a versatile Kit! This Backdrop Stand Cube set up has all the components to create a quality square backdrop frame or up to 9m long x 3m high straight hanging backdrop! The Luna Backdrop Support System parts can be assembled to create different shapes and sizes depending on your needs. Extendable poles allow for a variety of venue spaces. This light weight, easy to assemble Pipe and Drape system is an exceptionally good choice for a professional quality and hassle free backdrop presentation.

• Package Includes:
  • 4x Base Plates
  • 4x Spigots
  • 4x Extendable Cross Bars (1.8-3m length each)
  • 4x Extendable Upright Posts (1.8-3m height) 
• Size: All the components to make 1.8m-3m Cube Back drop curtain frame. Poles are adjustable from 2.3m to 3m with locking system or from 1.8m to 3m without locking system.
• Colour: Silver
• Easy To Use and Assemble: Simple to setup, the unique design of the Luna Wedding and Event Supplies' Backdrop Support Stand System means assembly can be performed by one person.
• Quality Industry-Grade Material: Ultra light weight poles and pavilion top allow for easy manoeuvrability and setup. Heavy base plate means once erect, the system wont move. Super strong aluminium, with precision manufacturing means this system will last a lifetime.
• Many Shapes: Can be transformed into many shapes! Use as a cube setup, long straight backdrop, corner backdrop or 2 seperate 3x3m backdrops. 
• Uses: Grea for Chuppah celebration
  
• Safety: Ballbearing locking mechanism prevents stands from accidental falling. Tripod leg free system prevents passersby from accidentally tripping, essential in a crowded room.
• Postage: Please note that due to their size, all orders that include Upright Poles or Crossbars (which includes every Backdrop Stand Sets) must be shipped with StarTrack or Couriers Please. Australia Post does not accept items this long, so if you order contains these items please select StarTrack or Couriers Please on checkout. If you accidentally select Australia Post your order will be either shipped with StarTrack or Couriers Please or we will contact you if there is a difference in postage to be paid. This is the same shipping rule for Express Post, although Australia Post offer Express Post and Regular Post as an option upon checkout, they will not accept poles of these dimensions on their trucks. We do guarantee to send this item the following business day after purchase. The fastest option is always StarTrack Premium and is at least as fast as Express Post. If you have any questions or concerns about shipping please don't hesitate in contacting us. 
• READ BEFORE PURCHASING: Due to the nature of the manufacture and transport of this product it is to be expected there may be some minor cosmetic surface defects such as chipped/thin paint, surface imperfection mirror scratches.
  

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

Startrack shipping time estimate Here

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

Australia Post shipping time estimate Here

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

• Package Includes:
  • 3x Base Plates
  • 3x Spigots
  • 4x Extendable Cross Bars (3m length each)
  • 3x Extendable Upright Posts (3m height)
  • 3x Brackets for Additional Crossbar
  • 2x Set of Heavy Duty Bags for transporting the set to and from venue 
• Size: 6 meter long x 3 meter height, to suite any 6m x 3m backdrop (or anything 6m x 3m and smaller). Poles are adjustable from 2.3m to 3m with locking system or from 1.8m to 3m without locking system.
• Colour: Silver
• Safety: Ball bearing locking mechanism prevents stands from accidentally falling. Flat, heavy base plates without tripod legs help prevent passers-by from accidentally tripping, essential in a crowded room.
• Many Shapes: Additional crossbars and uprights can be added later to the LUNA 6x3m stand so it can transformed into many other shapes or lengths. Please see example images and also our deluxe best value packages.
• Postage: Please note that due to their size, all orders that include Upright Poles or Crossbars (which includes every Backdrop Stand Sets) must be shipped with StarTrack or Couriers Please. Australia Post does not accept items this long, so if you order contains these items please select StarTrack or Couriers Please on checkout. If you accidentally select Australia Post your order will be either shipped with StarTrack or Couriers Please or we will contact you if there is a difference in postage to be paid. This is the same shipping rule for Express Post, although Australia Post offer Express Post and Regular Post as an option upon checkout, they will not accept poles of these dimensions on their trucks. We do guarantee to send this item the following business day after purchase. The fastest option is always StarTrack Premium and is at least as fast as Express Post. If you have any questions or concerns about shipping please don't hesitate in contacting us. 

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

Startrack shipping time estimate Here

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

Australia Post shipping time estimate Here

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

• Size: It can be extended from its collapsed length of 1.8m up to 3 meters. 
• Weight: 3kg
• Postage: Please note that due to their size, all orders that include Upright Poles or Crossbars (which includes every Backdrop Stand Sets) must be shipped with StarTrack or Couriers Please. Australia Post does not accept items this long, so if you order contains these items please select StarTrack or Couriers Please on checkout. If you accidentally select Australia Post your order will be either shipped with StarTrack or Couriers Please or we will contact you if there is a difference in postage to be paid. This is the same shipping rule for Express Post, although Australia Post offer Express Post and Regular Post as an option upon checkout, they will not accept poles of these dimensions on their trucks. We do guarantee to send this item the following business day after purchase. The fastest option is always StarTrack Premium and is at least as fast as Express Post. If you have any questions or concerns about shipping please don't hesitate in contacting us. 
• READ BEFORE PURCHASING: Due to the nature of the manufacture and transport of this product it is to be expected there may be some minor cosmetic surface defects such as chipped/thin paint, surface imperfection mirror scratches.

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

Startrack shipping time estimate Here

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

Australia Post shipping time estimate Here

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

Startrack shipping time estimate Here

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

Australia Post shipping time estimate Here

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

• Size: Adjustable. Can be used for setups 1.8m-3m wide.
• Design: There are 2 ball baring locks on the crossbars for 2 separate lengths. You do not have to use these locks if you would like your crossbar to be a different length, but they can help secure a fixed width if engaged. The hooks on either end of the upright allow for a swivel action during assembly so it is easy for one person to attach one end at a time. (See photos)
• Weight: 3kg
• Postage: Please note that due to their size, all orders that include Upright Poles or Crossbars (which includes every Backdrop Stand Sets) must be shipped with StarTrack or Couriers Please. Australia Post does not accept items this long, so if you order contains these items please select StarTrack or Couriers Please on checkout. If you accidentally select Australia Post your order will be either shipped with StarTrack or Couriers Please or we will contact you if there is a difference in postage to be paid. This is the same shipping rule for Express Post, although Australia Post offer Express Post and Regular Post as an option upon checkout, they will not accept poles of these dimensions on their trucks. We do guarantee to send this item the following business day after purchase. The fastest option is always StarTrack Premium and is at least as fast as Express Post. If you have any questions or concerns about shipping please don't hesitate in contacting us. 
• READ BEFORE PURCHASING: Due to the nature of the manufacture and transport of this product it is to be expected there may be some minor cosmetic surface defects such as chipped/thin paint, surface imperfection mirror scratches.

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

Startrack shipping time estimate Here

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

Australia Post shipping time estimate Here

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

• Package Includes:
  3x Extendable Upright Posts (3m height)
  2x Corner Connectors
  2x Feet/Base
  
• Size: Adjustable height and length from as small as 1.8m and up to 3m, and anything in between.  Good size for all our 3mx3m Ice Silk Satin and Tulle and Chiffon Backdrops!
• 
  
• Weight rating: This configuration can hold up to 20kg
  
• 
  
• Postage: Please note that due to their size, all orders that include Upright Poles or Crossbars (which includes every Backdrop Stand Sets) must be shipped with StarTrack or Couriers Please. Australia Post does not accept items this long, so if your order contains these items please select StarTrack or Couriers
• Please note on checkout. If you accidentally select Australia Post your order will be either shipped with StarTrack or Couriers Please or we will contact you if there is a difference in postage to be paid. 
• This is the same shipping rule for Express Post, although Australia Post offer Express Post and Regular Post as an option upon checkout, they will not accept poles of these dimensions on their trucks. We do guarantee to send this item the following business day after purchase. The fastest option is always StarTrack Premium and is at least as fast as Express Post. If you have any questions or concerns about shipping please don't hesitate in contacting us. 

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

Startrack shipping time estimate Here

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

Australia Post shipping time estimate Here

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

For ease of transport and storage, the perfect addition to your new backdrop!

Package Includes:

• Set of 2 bags - one for stand and one for baseplates an spigots

• Size: 1.8m in length
• Material: Polyester/ Cotton Blend
• Durable: Reinforced cotton bag for easy transport of heavy weights to each event
• Bonus Pocket: Pocket included inside for easy storage of Spigots to ensure they are kept safe

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

Startrack shipping time estimate Here

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

Australia Post shipping time estimate Here

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

Note: Each base plate requires 1 Spigot. Spigots sold separately.

READ BEFORE PURCHASING: Due to the nature of the manufacture and transport of this product it is to be expected there may be some minor cosmetic surface defects such as chipped/thin paint, surface imperfection mirror scratches.

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

Startrack shipping time estimate Here

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

Australia Post shipping time estimate Here

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

Size: 15cm Height
Note; You can not attach the upright to the baseplate without a spigot. Each base plate requires 1x spigot.

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

Startrack shipping time estimate Here

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

Australia Post shipping time estimate Here

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address. 

• Colour: Silver
• Easy To Use: Just clip the bracket into your stand set upright at both ends and add the additional cross bar in front. 
• How Many Do I Need? The bracket are sold individually. You need at least 2 brackets for a basic 3x3 backdrop se - one for each end of the cross bar. For a 6x3 Set you will need 3 brackets - one for each end and one for support in the middle up right. Then just add additional brackets as needed for more complex background shapes!
• Assembly: Easy click system means you don't need any tools for assembly.
• READ BEFORE PURCHASING: Due to the nature of the manufacture and transport of this product it is to be expected there may be some minor cosmetic surface defects such as chipped/thin paint, surface imperfection mirror scratches.

POSTAGE:
We can post to virtually any address in Australia and New Zealand. We post every business day from our warehouse in Melbourne. Your order will be dispatched the next business day after you have placed and paid for your order. Please note that if you select to pay with 'bank transfer' that we will post your order within 1 business day of your payment clearing. 

Cut off for same day dispatch is 6am Melbourne time, all orders placed after this time will be dispatched next business day

URGENT ORDERS: If you have an urgent deadline and are unsure of which service to choose, please call our office on 03 97624431 for assistance. We can often push orders out same day if needed and same day pickup can also often be arranged, but it is very important you call to check, please call prior to 11am Melb AEST.

POSTAGE COSTS:
Postage price is calculated based on your location, the weight of the products and the service level available on the day you are shopping. It is quick and easy to check shipping costs:

1. Add products to your cart.

2. On the shopping cart page you will see a summary of the items you have selected and below that there is a "Shipping Price Calculator" Box.

POSTAGE OPTIONS WITHIN AUSTRALIA:

All postage options have a tracking and signature service.

If you will not be home to sign for your item please choose an Australia Post option as you will then be able to collect your item from the post office if you are not at home when the driver attempts delivery. 

STARTRACK - Premium Air: This is the fastest service level run through Startrack Couriers. This service offers estimated next business day delivery to most areas of Australia. Currently taking approximately 1-5 Business Days

STARTRACK - Regular: This is the Road Express Startrack courier service. This service is often slightly faster than Australia Post Regular service, but not as fast as Australia Post Express. Currently taking approximately 2-5 Business Days

Startrack shipping time estimate Here

EXPRESS POST - Aus Post: This is the fastest service level run through Australia Post. This service offers estimated next business day delivery to many areas. Currently taking approximately 3-5 Business Days

REGULAR POST - Australia Post: Normal road service with Australia Post.Currently taking approximately 5-10 Business Days

Australia Post shipping time estimate Here

DOMESTIC/ARAMEX / COURIERS PLEASE: This is also a road service and takes the longest for delivery. WA orders can take 6-8 weeks. Slowest Service 5-20 Business Days

LOCAL PICKUP: Use this option if you wish to pickup your order from our warehouse or send your own courier .
Pickup is available between 10am-4pm Mon-Fri and pickup orders are available from the day after you place your order unless otherwise arranged.
If you need to pick up on the same day please call our office to arrange. If you are using this option to send your own courier please also call our office to arrange any paperwork after placing the order.
Pickup address: 
Luna Wedding and Event Supplies
10/65 Barry Street, BAYSWATER VIC 3153

SHIPPING OPTIONS TO NEW ZEALAND:
We ship items to New Zealand every day and most orders are received in the time frames below, without delays. However, due to the goods needing to pass through New Zealand Customs we have no control if goods are delayed.

New Zealand also has import tax and duties that may be payable to the NZ Customs on entry to the country if your order exceeds the Tax-Free limit. If you are required to pay Duties and Taxes (D&T) your order will be held by NZ Post and you will receive a notification in the mail informing you of the amount and how to pay. This is issued by New Zealand Customs and Luna Wedding and Event Supplies has no control over this paperwork. Please also note; due to the fluctuations of the exchange rate, orders with value very close to the tax-free limit may be assessed as incurring (D&T) as the currency exchange rate may vary from the order date to the customs clearance date.

For information about customs, import duties, etc. and to calculate any import tax payable visit: New Zealand Customs Service

PLEASE NOTE: We are unable to ship our backdrop stands or large frames to NZ via Aus Post / Nz Post due to their size and weight, if you wish to order these stands, please contact us and we will get a quote with another courier for you

INTERNATIONAL STANDARD, NO Tracking: This is standard budget International post with Australia Post, estimated 8-12 business days.

INTERNATIONAL STANDARD, with Tracking: This is standard International post with Australia Post that can be tracked with a tracking number, estimated 8-12 business days.

INTERNATIONAL EXPRESS, with Tracking: This is premium International post with Australia Post that can be tracked with a tracking number, estimated 4-8 business days.

Please note: All postage options are 3rd party courier/postage services and while we are proud of our fast dispatch times we can not guarantee delivery dates as these are subject to the performance of the shipping service you select.

Luna Events prides its self on our customer service. We go over and above by offering a 30-day returns period for most of our products.

RETURNS -  EASY AS 123

1. Contact us via email with your order number, note on the email the items you would like to return along with the reason
2. Complete the return form we send to you and place it inside your return parcel
3. Take the parcel to the post office to be returned to us within 30 days from when it was delivered to you

All items returned for change of mind must have the product packaging unopened, undamaged and in suitable packaging. If you received the item in a box we expect you to return that in a box now or padded bag. If you return something that has been opened or the packaging is damaged we will not refund you, even if they have not been used at an event, instead the items will be sent back to your return to sender at your cost.

We are unable to accept returns/refunds on the following:

• Clearance lines, factory seconds, ex-display and showroom specials. 
• Fragile items such as but not limited to vases, glassware, ceramics, mirrors, metal vases, and charger plates
• Large fabric items including Aisle Runner which have been folded for postage
• Special Order Items such as - stock/sizes/colours we do not normally sell or bulk orders of items we do stock that require us to place a special order with our factory.

FOR CHANGE OF MIND

1. Contact us for a return form
2. Package your items (in a box if you received the item in a box) and return them to the post office
3. Remember all items must be in original undamaged product packaging and unused*
4. We will process your refund in 2-3 business days on receipt of the return minus a 10% administration/restocking fee.
5. The refund would appear in your account within 2- 7 business days after that, we do not offer exchanges.
   
   * If you choose to return items that are opened and we cannot return to sender, additional fees will be applied on top of the restocking fee before you are refunded. Items will not be refunded if there are signs of use we will hold those until such time as you provide a return label/information.

INCORRECT ITEMS, MISSING ITEMS, DAMAGED etc

• We require notice within 72hrs from your receiving the delivery if there is an error or issue. 
• We may request a photograph of the items so we can start the claims process
• On resolution, we would refund you on the costs of the items/s in question and any applicable postage charges.
• We will not refund any return postage charges you have paid if we issue you with a reply paid label.

RETURNS DUE TO NONE/LATE DELIVERY ETC*

Return Postage Charges, and a restocking fee will apply to all returned parcels. The original postage paid is not refundable, the original order cannot simply be reposted as the original postage charged has been used. If you wish to have this reposted, you must pay the original charge plus the return costs.

• For reasons such as but not limited to an incorrect address, delivery was late, not collected, refusal of the delivery,  original parcel put in Letter Box or left at post office etc.
• Aus Post, Startrack and Sendle all charge a return fee. Some are flat rate and others are the full price of the postage which may be higher than we charge you as they are charged at rack rates, not our discounted freight rates.
• Restocking/Admin Fees cover processing your return and any charges from the payment facility you originally used to pay for your order.

PLEASE REMEMBER: The address you enter at checkout is the one we post to, please ensure that it is correct and do not rely on auto-fill. You may email us another address however our system is automated for printing labels at the time the order is allocated to the warehouse, it is not always possible to change the address and we take no responsibility if we are unable to update that address.

If you are aware of an error, you must contact the carrier to arrange the address change to avoid additional postage fees. There will be no compensation on postage fees and return postage charges if you make an error at checkout with your address.